Privacy Policy

1. Introduction
Your privacy and security are very important to us at Carolina Cooker®. We periodically make important changes to our policy to ensure we are protecting your data and complying with modern standards. Changes will be updated on this page. It is the customer's responsibility to review this policy frequently to remain informed.

2. Information We Collect
We collect personal information when you:

- Place an order through our Shopify - powered website.
- Contact our mail order center via phone, mail, or fax.
- Request a physical copy of our catalog.
- Subscribe to our email newsletter.

When you visit our site, we automatically collect certain information about your device, including your IP address, browser type, and time zone. As you browse, we collect information about the individual web pages or products that you view.

3. How We Use Your Information
Carolina Cooker uses the information collected to:

- Fulfill Orders: Process payments, arrange shipping, and provide invoices/order confirmations.
- Communication: Respond to your inquiries and provide updates on your orders.
- Personalization: Improve and optimize our site experience and provide relevant product recommendations.
- Marketing: Send promotional materials or catalogs if you have opted-in. You may opt out at any time by calling 1-833-926-6537 or clicking the "unsubscribe" link in any email.

4. Shopify and Data Security
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application on secure servers behind a firewall.

Payment Security: If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

5. Cookies and Tracking
We use cookies to:

- Store visitor preferences.
- Record session information (such as items in your shopping cart).
- Record user-specific information on page visits to understand your interests.
- Prevent the delivery of repetitive advertisements.

6. Third-Party Sharing
We may share your Personal Information with third parties to help us use your information as described above. For example, we use Shopify to power our online store. We also share information about purchasing activities in response to subpoenas or other legal requirements.

We contribute information about our customers to reputable third parties to provide offers and promotions for products most likely to interest you. We do NOT buy, sell, or rent email lists. If you prefer that we do not share your name with third parties for marketing purposes, please contact us to be placed on our Do Not Share List.

7. Your Rights and Opting Out
Catalogs/Mail: To stop receiving our printed catalog or promotional mail, call us toll-free at 1-833-926-6537 or visit our contact page.

Email: Use the "unsubscribe" link found in any promotional email.

National Registries: To reduce national unsolicited mail, we recommend registering with the Direct Marketing Association at www.dmachoice.org.

8. State-Specific Privacy Rights (CA & VA)

If you are a resident of California or Virginia, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the Virginia Consumer Data Protection Act (VCDPA).

Your Rights

• Right to Know/Access: You can request a list of the categories and specific pieces of personal information we have collected about you since January 1, 2022.
• Right to Delete: You can request that we delete the personal information we have collected from you (subject to certain legal exceptions, such as fulfilling a pending order).
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: Since we share information with third-party partners for marketing purposes, this may be considered a "sale" or "sharing" under state law. You have the right to opt-out of this at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us using one of the following methods:

• Toll-Free Phone: 1-833-926-6537
• Online Request: [Link to your Shopify Contact Form]
• Opt-Out Link: Click the "Do Not Sell or Share My Personal Information" link in our website footer.

Verification and Confirmation

For your protection, we must verify your identity before fulfilling a request to access or delete data. Once your opt-out request is processed via our website or a Global Privacy Control (GPC) signal, we will provide a visible confirmation (such as a "Request Honored" badge) to ensure you are aware the change has been applied to your session.

Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods, charge different prices, or provide a different level of quality if you choose to exercise these rights.